Shipping policy

DELIVERY:

 

When the payment is confirmed and received, the package is shipped within three business days with PostNL. A shipping confirmation will be sent to the given email address. Orders made in the Netherlands during weekdays will be usually delivered the next day. International orders within Europe can take up to 5 working days. International orders outside order can take up to 5-10 working days to arrive.

 

  • Standard delivery (DHL) – 1-3 working days (€4,95) – for the Netherlands
  • International shipping (EU) – 1-5 working days (€12,00) – Depending on the country
  • International shipping (Non-EU countries) – 1-10 working days (€25,00)

    RETURNS:

If you are unhappy with your item, you have 14 days after the date of delivery to return it. Returns can be done in-store at our atelier in Zandvoort or by shipping your order back to our warehouse. Please make sure that you make use of the return form which comes with your order so that we can process your return. If you have any questions about your return, or if you lost your return form, please send us a message at info@ilja.nl.

 

Send your return + return form to: